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Providing ongoing support is something that we firmly believe in. We view support as part of our customer service plan. Our clients appreciate the level of support that we give them; it must be fairly good, because they keep coming back for more solutions. Happy customers are repeat customers.
We don't nickel and dime our customers to death with support fees. Instead of spending lots of money to advertise we spend part of our advertising budget to provide ongoing customer support. It is a win-win situation for both of us. People have a tendency to reciprocate when you provide good customer support. How do your customers remember you?
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Providing ongoing support is standard here at Personal Computer Consultants.
How do you benefit from our support?
- Our clients become our friends
- frequently asked questions - actually answered
- Call us at 310-991-4027 during daylight hours here on the beautiful Pacific coast, USA or email us at Dan @ P-C-Consultants . com
We consider support a part of customer service and customer service is a part of our marketing strategy. The more word of mouth advertising we get the less we have to spend on "shotgun" ads that are very costly and for the most part are ineffective.
It is interesting to note that some consulting and software companies get overwhelmed with support questions and so they start charging to support their own products. It would be cheaper to fix the software so that it is more intuitive and less complex than it is to keep adding more support personel. Our customers like it simple and easy to use. When you design a solution that is easy to use and easy to maintain you don't get a lot of support calls. When we get a support call we make sure to follow up as soon as possible and then a second and third call are made to let the customer know that we are there to support them. We are not in the business to make money on support calls. We make are money by providing the best solutions at the least expense.
Let us help you so that you can get the support that you deserve.
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